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Conflict Resolution

This module provides a comprehensive guide to dealing with conflict situations, including strategies and techniques for handling difficult, angry or aggressive individuals. You will learn the rules of engagement and how to effectively communicate with individuals in high-pressure situations. By the end of the course, you will have the practical skills and knowledge needed to resolve conflicts calmly and professionally.

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Course features
  • Author: DiQual
  • Level: Beginner
  • Study time: 3 Hours
  • Exams: 1
Course overview
This module provides a comprehensive guide to dealing with conflict situations, including strategies and techniques for handling difficult, angry or aggressive individuals. Learn the rules of engagement and how to effectively communicate with individuals in high-pressure situations.
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Learn to use all the related tools, walk into a job and be a rockstar from day one. The skill you need to become a real professional. Learn the tools used by the world's top professionals. Boost your confidence, master the field.

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